BoatBalance
Privacy Policy
Last updated: November 2, 2026
BoatBalance helps dragon boat teams manage team operations, availability, boat assignments, equipment, communications, reports, and related workflows. This Privacy Policy explains what information we collect, how we use it, how communications are handled, and the choices available to users and teams.
Information We Collect
BoatBalance may collect account and contact information such as names, email addresses, mobile phone numbers, team roles, login details, and authentication information. Teams may also enter roster information, availability responses, event attendance, boat assignment details, profile photos, paddling preferences, side restrictions, weights, heights, equipment records, notes, uploaded documents, guest intake details, waiver information, and communications preferences.
We may collect technical information such as device, browser, IP address, log data, usage activity, and information needed to operate, secure, and improve the platform.
How We Use Information
We use information to provide and improve BoatBalance, manage accounts and teams, support scheduling and availability, create boat assignments, generate reports, operate guest intake and waiver workflows, track equipment, send team and platform communications, provide support, protect the security of the service, and comply with legal obligations.
Communications
BoatBalance enables authorized team administrators and coaches to communicate with their members using email, SMS/text messages, WhatsApp, and future app push notifications. Communications may include invitations, availability requests, practice reminders, event updates, attendance requests, schedule changes, weather or safety updates, account notices, information request follow-up, support messages, and other team or platform-related notices.
Message frequency varies depending on team activities, events, and account usage.
BoatBalance does not use SMS, WhatsApp, or other messaging channels for advertising or promotional marketing through this messaging program. Communications are limited to operational team and account-related notifications.
SMS Consent
Users receive SMS/text messages only after providing express consent during account registration by selecting an unchecked consent checkbox. Consent is not a condition of purchase.
Operational SMS messages may include practice reminders, event updates, attendance requests, schedule changes, weather or safety alerts, account notifications, and other team-related communications.
Message frequency varies. Message and data rates may apply based on your mobile carrier plan.
Website Contact Inquiries and Company Text Conversations
Submitting the Contact Us form authorizes a response by email about your inquiry. Providing an optional telephone number does not enroll you in SMS or marketing.
Customers can independently initiate SMS conversations through BoatBalance's published business telephone numbers. Customer care conversations are separate from registered-member team notifications and application notifications. By texting a company number marked for texting on Contact Us, you agree to conversational replies concerning customer support, product information you requested, and related follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Opt-out requests are respected.
Opt-Out Rights
You may opt out of non-essential communications at any time.
SMS/Text Messages: Reply STOP to any SMS message to unsubscribe. Reply HELP for assistance. You may also contact BoatBalance at hello@boatbalance.com.
WhatsApp: You may opt out of WhatsApp communications by replying with an opt-out request where supported, blocking the sender, changing your communication preferences where available, or contacting BoatBalance at hello@boatbalance.com.
Email: You may unsubscribe from marketing emails or update preferences where unsubscribe or preference links are provided. You may also contact BoatBalance at hello@boatbalance.com.
BoatBalance honors opt-out requests in accordance with applicable messaging requirements. Essential account and security notifications cannot be disabled while your account remains active.
How Information Is Shared
BoatBalance does not sell, rent, or share personal information with third parties for their own advertising or marketing purposes.
Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing purposes.
BoatBalance shares personal information only with trusted service providers as necessary to operate the platform and provide requested services, including hosting, email delivery, messaging, file storage, payment processing, analytics, security, and customer support.
These service providers are permitted to process personal information only on behalf of BoatBalance to provide those services and are not authorized to use it for their own advertising or marketing purposes.
Information may also be visible to authorized coaches, team administrators, or other authorized users within the same BoatBalance team workspace based on roles and permissions.
Google Maps Venue Lookup
BoatBalance offers optional venue lookup using Google Maps. When you use this feature, Google may receive your search terms and connection information under Google's Privacy Policy. BoatBalance may retain the event location you provide and the selected Google Place ID.
Data Ownership
Teams and customers own their roster, event, equipment, communications, uploaded files, and team data. BoatBalance processes that information to provide the platform.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can be guaranteed to be completely secure. We retain information as needed to provide the service, support teams, comply with legal obligations, resolve disputes, and enforce agreements.
Contact
To request account and associated personal-data deletion, see Request account deletion. The request process is available without signing in or reinstalling the app.
Questions about this Privacy Policy may be sent to:
Website: